FAQ

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept Shopify Pay, Apple Pay, and Google Pay. All transactions are processed securely at checkout.

Can I change or cancel my order after placing it?

Please contact us as soon as possible at ba2026kri@gmail.com. We will do our best to accommodate any changes before your order is dispatched.

Shipping & Delivery

How long does delivery take?

We aim to deliver all orders within 8 business days. Delivery times vary by location. UK orders typically arrive within 8–15 business days.

Do you ship internationally?

Yes, we ship to EU countries and selected international destinations. Shipping costs and estimated delivery times are displayed at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, contact us within 30 days of delivery at ba2026kri@gmail.com and we will arrange a return and full refund.

What if my product arrives damaged or faulty?

We're sorry to hear that. Please contact us immediately with photos of the damage and we will send a replacement or issue a full refund — no need to return the item.

Product

How do I use and maintain the product?

Each product comes with a user guide. For best results, empty the dust container after each use and clean the filter regularly. Avoid exposing the device to water or extreme temperatures.